Shipping & returns


Dispatch times may vary according to availability and representations made as to delivery times are not guarantees. They may be subject to any delays resulting from postal or other delays outside our control for which we will not be responsible. We may have sent your products in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels, then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each parcel to make sure you’re not missing anything from your order.

If a product is missing, please contact us at with the order number and details of the missing product. We will do our best to resolve the issue for you as quickly as we can.


You have the right to return any product to us within 14 days of receiving your order and request a refund provided that the product is in its original condition, has tags attached, is undamaged and unused. Your right to request a refund does not apply to goods made to your specification or that have been clearly personalized.

You must need to place return/refund request online, and come to the following ‘Pick-Up Point’ to return the items that didn’t fit.

If you need to exchange the items that didn’t fit, You must need to place return/exchange request online then you can come to one of the ‘Pick-Up Point’, return the items that didn’t fit and the Newton Schools Representative will order the correct size for you. You will be able to pick up your new items at the following ‘Pick-Up Point'